Refund Policy

At VirxResearch, we take pride in carefully preparing and packaging every order. Due to the nature of our products, all sales are final and we do not accept returns or issue refunds for reasons other than those specifically outlined below.

Lost or Damaged Packages

VirxResearch may provide a replacement or refund if your package:

• Is confirmed as lost in transit by the shipping carrier; or
• Arrives damaged or broken to the extent that the product or packaging has been compromised during shipping.

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the damaged package and product. We may request additional information or documentation from the shipping carrier before processing a claim.

For packages confirmed as lost, please contact us after the carrier's estimated delivery date has passed. We will review the shipment tracking information and determine the appropriate resolution.

Non-Refundable Circumstances

Refunds or replacements will not be provided for:

• Incorrect shipping addresses entered by the customer
• Packages marked as delivered by the shipping carrier
• Delays caused by the shipping carrier
• Customer refusal of delivery
• Change of mind or accidental orders
• Products that have been opened, used, altered, or improperly stored
• Normal product characteristics that are not the result of shipping damage

Refunds and Replacements

If a refund is approved, it will be issued to the original payment method. Alternatively, VirxResearch may offer a replacement product at its discretion.

Refund processing times may vary depending on the payment provider and financial institution.

Contact Us

For questions regarding a lost or damaged shipment, please contact VirxResearch customer support and include your order number along with any relevant photographs or shipping information.

VirxResearch reserves the right to review each claim individually and determine whether a refund or replacement is appropriate.